I would like to bring to your attention the excellent support I've received from the technical team members of Falcon Northwest. Will I receive this same dismal service and support if there's a problem? It certainly seems likely. The seasoned company has lost its way and only seems to cater to critics – not the average customer. Glossy sock puppet reviews from so-called expert sites speak to the effort made to produce a perfect product – for the review, but do not speak to the actual experience. Help me understand how this is customer centered service and not to be construed as retaliatory? In the end, I will be losing money and do not have the option to wait for another company to build a computer. Again, there was no communication from Falcon NW regarding a delay at any point of the dialog or on the status of the build. Furthermore, I clearly communicated a business was reliant on the build and could not afford delays. In fact, the ship date was stated twice in the email communication.
While can certainly appreciate being swamped, workload was not communicated to me anytime during the wait period. It seems a lot like retaliation for questioning build components. Its been 21 days and they still have yet to complete the build.ĥ. Customer service became defensive and combative and never really answered my questions.Ĥ. While I was waiting on the build I had questions about the components used in the build.ģ. Ordered computer: stated 17 days to build.Ģ.
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